Services and Support
What services does Echi offer to distributors or retailers?
Market Analysis: We offer market analysis to keep our distributors updated with product development and market trends.
Market Testing: We have conducted market tests on top-tier products and provided training to our distributors to become familiar with them.
Market Materials: We have various marketing materials, including display stands and trial samples, available to support our distributors’ local market development.
After-sales Service: Each batch of products undergoes a quality check prior to delivery to distributors. If after-sales service is required in specific situations, please reach out to your account manager directly for assistance.
We provide professional account managers to support our distributors throughout the collaboration.
We offer complete protection in pricing and supply for distributors regarding their exclusivity within the specified region.
What are the primary features of the Echi nicotine pouch?
Echi’s unique selling point is its rapid and long-lasting nicotine release, along with a pleasant smell and taste.
In which countries are Echi nicotine pouches sold?
Echi nicotine pouches have been successfully marketed in developed countries such as the United States, the United Kingdom, and the European Union and are expanding into more international markets.
Shipping and Taxes
How will my order shipped?
Shipping methods may vary according to addresses:
Currently we are using DHL, UPS, China Postage etc.
To which countries do we deliver goods?
We deliver products throughout Europe and many other countries. The entire list of countries is shown to buyers when ordering. You can find out more by contacting our online consultants or our sales.
How long does it take to deliver goods?
Usually it takes about a week to do samples, except for remote areas. Shipping generally takes 7-14 working days, remote areas take a little longer, depending on the specific shipping address.
Is delivery legal to these countries?
Yes. We only delivery products to countries where they are completely legal. First of all, this is done for the safety of our customers. So be sure to find out your national policy before buying nicotine nicotine bags, if you are not sure you can consult our sales.
Do I need to pay import tariff by myself?
Usually we send the courier with DDP, but if the customer requests to clear customs himself we are allowed to do so.
What payment methods are supported？
We support payment by PayPal and TT
Warranty
What should I do if my nicotine pouch is a faulty one?
Please send the message and provide pictures/videos to explain specific problems, our support team will response within 24 hours and help you with the issue.
What is NOT covered by Echi Warranty Policy?
- Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;
- Damage caused by the device or pod being exposed to or coming into contact with moisture (e.g., liquids, water, or rain; extreme humidity; unusual heavy perspiration; or other moisture), or extreme thermal or environmental conditions (e.g., sand, food, dirt or similar substances);
- Damage caused by operating the device or pod outside the guidelines of permitted or intended use as described by Echi in the device or pod documentation;
- Damage caused by unauthorized modification to alter functionality or capability;
- Damage (1) attributable to accessories or attachments not authorized or recommended by Echi or (2) attributable to accessories or attachments authorized or recommended by Echi but where usage of those accessories or attachments was outside of normal or recommended use;
- Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic;
- Any device or pod where the Serial Code has been tampered with, erased, obscured, or is found to not be genuine;
- Degradation of batteries from normal use (please contact Echi Global Care Team for more information on battery degradation);
- Damage caused by unauthorised opening, disassembling or tampering with your device or pod in any way;
- Devices or pods purchased from unauthorized retailers.
Can I enjoy after-sales services on the official website if I buy Echi products from other channels?
First, thank you very much for choosing Echi. We recommend you contact your seller for after-sales service if you buy from other channels; on the other hand, you can always contact us for support.
FAQ
What are Nicotine Pouches?
Nicotine pouches are a smokeless nicotine product. The nicotine is packed into small pouches that are placed in the mouth, where it gradually releases nicotine. These pouches do not require combustion, making them convenient for those who wish to control their nicotine intake without smoking.
What are Nicotine Strips?
Nicotine strips are thin sheets of nicotine that can be placed directly in the mouth. They dissolve quickly and release nicotine, helping users get the desired nicotine effect rapidly. Unlike traditional cigarettes, nicotine strips avoid the production of smoke.
How do I use Nicotine Pouches and Nicotine Strips?
To use a nicotine pouch, place the pouch between your upper lip and gums, and leave it there for 10-30 minutes while the nicotine is gradually released. For nicotine strips, simply place the strip in your mouth, and it will dissolve and release nicotine within a few minutes.
Can I use these products in public places?
Nicotine pouches are a smokeless nicotine product. The nicotine is packed into small pouches that are placed in the mouth, where it gradually releases nicotine. These pouches do not require combustion, making them convenient for those who wish to control their nicotine intake without smoking.
How can I contact customer support?
If you have any questions or need assistance, you can contact our customer support through our website or email us at echinicotine@gmail.com. We will respond as quickly as possible to assist you.